Make resident requests easier to manage, from first contact to resolution.
Digitalebox Citizen Request Management helps cities and local governments centralize resident requests, coordinate departments and keep residents informed. Give your staff a shared view of each case and your leaders a clear picture of service delivery.
One shared system for requests, emails and correspondence
Bring resident requests, incoming emails, letters and supporting documents together. Record each case, assign responsibility and follow its progress without searching through separate inboxes and spreadsheets.
Whether a resident reports a streetlight issue, asks about a municipal service or follows up on a previous request, your team can find the information it needs to respond.
Make it easier for residents to reach City Hall
Give residents access to a portal and mobile app to submit requests and follow their progress. Status notifications help them understand what is happening and when their request moves forward.
- Provide a convenient way to contact municipal services.
- Keep residents informed throughout the handling of their request.
- Help reduce repeat inquiries about the status of an existing case.
Route requests to the right department
Automatically assign requests to the appropriate service and give staff a clear view of their responsibilities. Shared case information helps departments coordinate their work and reduces the need to forward emails or reconstruct a request’s history.
Keep the context when staff take over a case
Keep exchanges, documents and case history together so authorized staff can pick up where a colleague left off. Find previous requests and archived cases to support consistent, informed responses.
See where requests stand and where action is needed
Track open cases, monitor processing deadlines and use alerts to identify requests that need attention. Dashboards give municipal managers and elected officials visibility into request volumes, progress and service activity.
- Follow each request from registration to closure.
- Monitor deadlines and identify cases requiring follow-up.
- Use request mapping to visualize reported issues across your community.
- Review service activity to inform operational decisions.
Better coordination for staff. Clearer follow-up for residents.
Digitalebox Citizen Request Management supports a practical goal: make daily request handling more organized, maintain continuity between departments and help your municipality deliver a responsive public service.
See Digitalebox Citizen Request Management in action
Book a demonstration to explore how your team can receive requests, assign them to departments, keep residents updated and monitor progress in one shared system.